No, but it is certainly your preference. Most of our customers aren’t home but the vast majority purchase a lockbox or trust us with a key and alarm code. For additional security, all house keys are individually coded and secured in our office.

We love them, and we’ll treat them like our own. Your special instructions are noted on our work order so the cleaning technician will know your wishes concerning your pets.

It’s not expected, but it is greatly appreciated for work well done. We have found it common for clients to tip at the end of each cleaning or make a larger tip at the end of the year. Please make sure money left as a tip is marked as such. Tips may also be added to your credit card payment. Please note that 100% of the tips go directly to the cleaning technicians performing the job.

North Cleaning ATL offers a worry-free home cleaning service solution. Most independent maid services are not insured, which makes homeowners liable. We are fully insured, licensed, and bonded for your protection and ours. In addition, North Cleaning ATL pays employee payroll taxes and income taxes so you are not liable for them.

Give us 24 business hours’ notice of your change in plans and we will promptly reschedule or cancel your cleaning. If you need to make changes to a cleaning scheduled on Monday, please contact us the Friday before.

If something gets broken or damaged, our staff are trained to photograph it and report it immediately, without reprimand. They are careful and considerate of each space they attend, but every now and then accidents do happen. Once reported to the office, we contact you to discuss a fair and quick resolution. We do ask that any irreplaceable items are put away and anything you are concerned about is noted at the time of booking.

We do! North Cleaning ATL comes to your home fully equipped to clean with top-quality products and commercial vacuums. However, because North Cleaning ATL is flexible, if requested and provided, we may clean with your preferred products.

We only pick the best! Our cleaning technicians are experienced, trained, careful, reliable, and honest employees. We keep a close eye on our staff, and if they don’t love their job and care deeply about their performance, they don’t stick around. Our average employee tenure is three to six years, and some have celebrated 10 years of employment with us! We are proud of the culture we have built, and our employees are proud to be a part of our team. This sets us apart from the other cleaning companies around and our clients benefit from our unusually low turnover..

We encourage it! Special instructions will enhance the cleaning experience you receive. However, it is very important you communicate any special instructions directly to the office so that we can place them in the permanent notes section of your file. This makes your notes available to any cleaning technician that may clean your home in the future, as well as a reminder for your regular cleaning technician.

We make our best efforts to send the same cleaning techs each time. It’s the most efficient but we do not guarantee it. We are managing both our staff and clients’ needs which are constantly in flux. If you are sent an alternate cleaning technician, our staff have access to detailed information about your preferences and requests to ensure consistency of our services.

Payments are due at the time of service. We will charge your credit card on file after your cleaning has been completed.

The health and safety of our clients and employees are of the utmost importance to us. Click on these Covid-19 Protocols to review our latest COVID-19 protocols. Extra precautions are taken: In order to avoid cross-contamination we have removed toilet brushes from our cleaning kits. Please ensure every bathroom in your home has its own toilet brush.

100% Happiness Guaranteed! We pride ourselves on our clean track record; however, if you are dissatisfied with your cleaning we will return within 24 hours and happily re-clean any unsatisfactory areas at no cost to you.