Frequently Asked Questions

Standard Cleaning is ideal for regular maintenance. Deep Cleaning is more detailed and recommended for homes that need extra attention or haven’t been professionally cleaned recently.

Every home is different. Your estimate is based on the size and condition of your home, the type of service, and any extras you choose. Request a free personalized estimate in just a few minutes.

No. Many of our clients aren’t home during their service. Simply provide secure access instructions and enjoy coming back to a freshly cleaned home.

Yes. Our cleaning professionals arrive with the supplies and equipment needed for your service. If you prefer specific products, just let us know in advance.

Yes. We use professional cleaning products selected with household safety in mind. If your home has children, pets, allergies, sensitivities, or specific product preferences, let us know in advance so we can adjust the products used whenever possible.

Yes. Our cleaning professionals are screened and background-checked before entering our clients’ homes. Your safety and peace of mind are a priority.

Yes. North Cleaning ATL is insured, so you can feel confident inviting our team into your home.

Because a cleaning service should give you more than a clean home. It should give you back time and peace of mind. We combine professional standards, reliable service, trained cleaning professionals, and attention to detail to deliver a consistently better cleaning experience.

Use the quote form on this site or call (678) 557-6449. The form takes about a minute. Tell us about your property and the type of cleaning you need, and we will follow up with a price and available dates.

We accept credit and debit cards, and payments are processed securely through Square. Our Customer Guidelines explain the payment policy in full.

Tipping is never expected, but it is always appreciated. Some clients tip after each visit and others once a year. Tips can be added to your card payment, and 100% of every tip goes to the cleaning professionals who did the work.

Please give us at least 24 hours’ notice. For a Monday appointment, let us know by the Friday before. Changes made with less than 24 hours’ notice are charged at 50% of the booked service, and a same-day cancellation or lockout is charged in full. Recurring service can be stopped at any time with 48 hours’ notice, with no long-term contract.

Yes. Weekly, bi-weekly and monthly plans are the heart of our service. Recurring visits cost less per cleaning than one-time service and keep your home consistently clean.

Post-construction cleaning is priced at twice the rate of a deep cleaning because of the fine dust and detail work involved. If a project needs an additional cleaner, it is $50 per hour for each extra cleaner. Homes that need organizing before cleaning can begin may have an organization fee starting at $40, always with your approval first.

Usually, yes. The first visit brings your home up to our standard and helps our team learn your priorities, so it takes more time than the visits that follow.

We try to send the same team whenever the schedule allows, although we can’t guarantee it. Your preferences are saved on your account, so whoever comes to your home works from the same instructions.

Absolutely, and we encourage it. Send your instructions to our office rather than to a team member on site. That way they are added to your account notes and followed on every visit.

No major preparation is needed. Clearing personal items from counters and floors lets our team spend more of the visit cleaning. We straighten up as we go, but we don’t reorganize your belongings.

We schedule arrival windows instead of exact times, since traffic and earlier appointments can shift the day. Morning appointments arrive between 8:00 and 9:00 AM, and afternoon appointments between 11:00 AM and 2:00 PM. Please make sure the property is accessible and that water and electricity are on.

Experienced cleaning professionals who have been screened, background-checked and trained to follow the North Cleaning standard. We look for people who are reliable, respectful and proud of their work.

Our team is trained to photograph and report any damage right away. Our office will contact you to find a fair and quick solution. We ask that irreplaceable items be put away and that any pre-existing damage be mentioned when you book.

Contact us within 24 hours. If something included in your service wasn’t done correctly, we will return to make it right at no additional charge. That is our 24-Hour Satisfaction Guarantee.

Yes, and we are happy to. Let us know which rooms should stay closed and anything our team should know about your pets, and we will add it to your account notes.

We serve more than 50 communities across Metro Atlanta, including Atlanta, Buckhead, Sandy Springs, Marietta, Alpharetta, Decatur and Lawrenceville, as well as the west and south metro. See the full list on our areas we serve page. If your city isn’t listed, give us a call.

Yes. Office and commercial cleaning is a core part of our business, with more than 800 offices professionally cleaned. We work with offices, clinics, studios, retail spaces and shared suites on a daily, weekly or custom schedule, often after business hours.

Yes. Move-in and move-out cleaning is designed for empty or transitioning homes, including the inside of cabinets, drawers and appliances, plus baseboards, closets and floors.

Yes. Airbnb and rental turnover cleaning keeps your property guest-ready between stays, with linen changes, restocking and a report of anything that needs your attention.

Yes. Post-construction cleaning removes the dust and residue left after building or remodeling, so your new or renovated space is ready to use.